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I JUST PLACED AN ORDER. WHEN WILL IT SHIP?

Please allow 1 - 2 days of processing and production time for your order to ship out.

HOW LONG DOES SHIPPING TAKE?

Average transit time for

USA:  8 - 16 days

UK: 4 - 9 days

Canada: 8 - 12 days

Australia: 4 - 9 days

Europe: 5 - 12 days

Other countries: up to 20 days

 

Please note that due to Covid-19, we are unable to guarantee shipping timeframes. We do not provide refunds due to shipping exceptions/delays.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. If you need help tracking your order when you receive your tracking number, you can go here. 

MY ITEM ARRIVED DAMAGED

We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.

If this happens to you, please contact us with: 

 - Your order number. 

 - A picture of the damaged product.

Once we receive this information, we will be happy to send out another item free of charge.

CUSTOMS, DUTIES & TAXES

It is very unlikely that your order will incur duties and taxes, especially if it's under $200. However, we cannot guarantee that your order will not incur additional taxes, duties, or other shipping/customs fees.

We will not reimburse customers who are subject to these fees, and we will not provide a refund for this reason. International customers must determine any expected fees prior to ordering.

I HAVE A QUESTION THAT WASN'T ANSWERED. CAN YOU PLEASE HELP?

If we haven't managed to answer your question, please feel free to contact us.

We will do our best to reply within 24 hours :)

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